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Thompson House Services

The Care Team
Medical Services
Food Services
Recreation Programs
Pastoral Care
Support Services
Councils & Committees


The Care Team

Professional, caring individuals, from many disciplines, provide health care in Thompson House and work together as a team with the resident and family to ensure an integrated approach to resident care. The expertise of each person on the care team contributes to the comprehensive assessment of resident's needs and collectively they plan, implement, monitor and evaluate the resident's care.
Restorative and palliative care are provided in a positive, supportive manner with emphasis on health and comfort. Members of the care team review the resident's plan of care quarterly and on an on-going basis if the resident's health care needs change. The care team meets with the resident and/or the Substitute Decision Maker to review and plan for the resident's care six weeks after admission, if the resident's condition changes and on an annual basis.

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Medical Services

Physician Care

Residents of Thompson House benefit from the convenience and expertise of an on-site physician who makes regular visits to Thompson House. Each floor of our Home has a doctor assigned to see residents on a specific day each week and in addition, there is a doctor on call 24 hours a day.
All medical consultations and treatments are provided in a manner that respects the individual's right to either accept or refuse treatment.

Nursing Care

Nursing care is provided 24 hours per day and Health Care Aides provide daily personal care under the supervision of registered nursing staff. Treatments, medications and ongoing assessments are provided by the dedicated registered nursing staff who seek medical advice from physicians as the resident’s condition warrants.

Physiotherapy

At Thompson House we believe that restorative care is the cornerstone of an improved quality of life. Physiotherapy services are provided in-house, free of charge, 4 days a week to help us provide goal oriented rehabilitation that meets specific health care needs and improves the resident’s level of independence. The on-site Physiotherapist can also arrange for assistive devices such as, canes, walkers and wheelchairs as needed.

Chiropody, Dental Services and Ophthalmology

On-site Chiropody services are provided on a fee-for-service basis every 6 to 8 weeks by a qualified chiropodist. Residents may choose to arrange their own dental and eye care or they may book an appointment with the on-site dental team or Ophthalmologist. Please note, O.H.I.P. covers the cost of eye examinations but does not cover the cost of eye glasses.

Appointments

On site appointments can be booked through the nursing department and assistance is also provided to residents who would like to visit a health care professional at another location. Families are encouraged to accompany residents and provide transportation to and from appointments outside of Thompson House. When a family member or friend is not available, an escort can be arranged through the nurse with related costs billed to the resident.

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Food Services

Dining Rooms

Our inviting main dining room, located on the first floor, is the perfect environment to enjoy the nutritious meals served by our friendly wait staff. Tables accommodate two to four residents and each resident has an assigned seat according to his/her needs and preferences. Every effort is made to accommodate seating requests and arrange compatible tablemates to ensure a pleasurable dining experience. The dining areas are supervised for resident safety and assistance is provided with meals if necessary.
Less mobile residents with special needs receive additional support while enjoying their meals in one of the two meal service areas located on the fourth floor.

Menu

Our extensive menu is developed by a Registered Dietitian in accordance with the wishes of the resident population. The menu meets Canada’s Food Guide requirements and choices are offered to accommodate our residents’ individual diet plans and preferences. Seasonal foods, special holidays and theme days are incorporated in the 5-week menu cycle. Refreshments are also served between meals and at bedtime.

Nutritional Information

A Registered Dietitian is an integral part of the interdisciplinary care team at Thompson House. Our Dietitian provides nutritional assessment and counselling and works with each resident to develop a nutritional care plan that best meets his/her needs.

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Recreation Programs


Our Care Team also includes skilled recreation staff who plan activities and offer a wide variety of programs based on residents' social, intellectual, physical, spiritual and emotional needs. A monthly calendar outlining a wide variety of programs is distributed to all residents and daily reminders are posted on each floor. Our recreation staff make every effort to spend individual time with residents to provide additional support when needed. They also work closely with devoted, compassionate volunteers who give their time and talents to provide a variety of group and individual programs.

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Pastoral Care

Thompson House offers religious services of many denominations including Catholic, Anglican, United, Presbyterian, Baptist and Lutheran. The on-site Chaplain provides spiritual programs as well as one to one counselling for residents and families. All residents are also welcome to attend the weekly church services held in the Church of the Ascension adjacent to Thompson House. Volunteers are available to assist residents who may need extra help getting to the service.

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Support Services

Social Work

A social worker is available to provide support and counselling to new residents as they adjust to life at Thompson House, as well as to assist with residents' psycho-social needs as required. Our social worker also assists residents with a variety of practical concerns such as pension inquiries, powers of attorney planning and linking with other professional services.


Laundry and Housekeeping

Laundry service is provided free of charge to all our residents. However ironing, mending and dry cleaning are the responsibility of the resident or family. We recommend that residents wear good quality, easy care clothing for their convenience and comfort.


Housekeeping services are provided in each resident’s room and our dedicated staff keep the lounges and common areas tidy and clean for everyone’s enjoyment.


Hairdressing

Our on-site hairdressing salon is open 4 days a week and appointments can be made through the nursing staff or with the hairdresser. Fees are paid directly to the hairdresser at the time of the appointment.

Library

The library, located on the main floor, is available to all residents for letter writing and reading. Copies of the daily newspapers are available for all residents to enjoy and books from the Toronto Public Library are distributed by volunteers every second week. Large print and talking books are also available.


Gift Shop

Our gift shop is located on the main floor and stocks candy, cards as well as small gifts. The shop is operated by dedicated volunteers and is open Mondays through Fridays from 10:00 a.m. to 11:30 a.m


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Councils and Committees

Resident's Council

The Residents’ Council is elected annually by their peers to represent the residents of Thompson House. The Council holds regular monthly meetings in an accessible location and assistance is provided to all residents who would like to attend. Feedback from residents and members of the council is communicated to the appropriate departments who work to resolve problems and respond to questions in a timely manner.


Family Advisory Committee

The Family Advisory Committee is a forum for friends and family of our residents to have input into the programs and services provided at Thompson House. The Family Advisory Committee meets regularly with the Vice President of Resident Services and provides a forum for all members to advocate for, and support, the wishes of residents.


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